The machine takes the routine, your team takes the decision
We hand recurring IT operations work to assistants and draw a clear line: anything with consequences is still decided by a person.
30 minutes · no sales pitch · an honest read on whether we fit
A fit when
- Your team never reaches projects because of routine work
- Requests arrive incomplete and generate follow-up questions
- Analyses get built by hand every month
- You want automation with a clear boundary rather than a blank cheque
The situation
- Your team spends the day on the same requests and never reaches the projects.
- Tickets are poorly filled in, and the follow-up questions cost more time than the fix.
- Analyses are assembled by hand and are out of date by the time they are finished.
- Automation gets rejected because nobody wants to give a machine write access.
What we do
We look for the work that is frequent, uniform and well describable, and hand exactly that over. Assistants triage requests, collect missing details and propose a fix. Routine changes run automatically only where the way back is clear; everything else ends in a proposal a person confirms. Every action is logged, so it stays traceable what happened.
What is included
- 01Selecting the candidatesWhich work can be handed over, measured by frequency, uniformity and risk.
- 02Triage of requestsAsking for missing details, categorising, and passing on with a proposed fix.
- 03Routine changes with a boundaryAutomatic only where the way back is clear, otherwise a proposal for confirmation.
- 04Analysis on demandReports produced from the system on request rather than by hand once a month.
What you end up with
Routine work handed overTriaged requestsA clear line at the decisionLogged actions
Request a briefingA reply within 1 business day, from a person.